Terms and Conditions

Article 1: Definitions

1. ZyroNet means the WiFi hotspot service operated by an individual business owner domiciled in Indonesia, who provides the Service.
2. User means any individual who connects to a ZyroNet network and/or buys a WiFi access package.
3. Service means the paid public internet access provided by ZyroNet at Hotspot Locations, including the captive portal, payment process, and related customer support.
4. Hotspot Location means a place where ZyroNet operates its WiFi network and provides the Service.
5. Access Package means a paid package that gives internet access for a set duration, as shown on the captive portal at the time of purchase.
6. WiFi Session means the period of internet access that starts when payment for an Access Package is confirmed and ends when its duration expires.
7. Captive Portal means the web page that appears automatically when a User connects to a ZyroNet network, where the User picks and pays for an Access Package.
8. QRIS (Quick Response Code Indonesian Standard) means the national QR code payment standard set by Bank Indonesia.
9. Payment Gateway means iPaymu, a licensed third-party payment service provider that processes payments for the Service.
10. Device means any smartphone, laptop, tablet, or other device a User uses to access the Service.

Article 2: Scope of Service

1. ZyroNet provides paid internet access through WiFi networks installed at Hotspot Locations.
2. The Service is available only within the WiFi coverage area of each Hotspot Location and during that location's operating hours.
3. ZyroNet provides internet access only. We are not responsible for the content, websites, applications, or third-party services that Users access over the internet.
4. The Service is intended for general browsing, communication, and productivity use. It is not a dedicated or guaranteed-bandwidth connection.

Article 3: How to Use the Service and Payment Procedure

1. To use the Service, the User must:
   1. Connect their Device to the "ZyroNet" WiFi network at a Hotspot Location;
   2. Open the Captive Portal, which appears automatically or by opening any web page;
   3. Choose an Access Package;
   4. Scan the QRIS code shown and complete payment using any QRIS-supported e-wallet or mobile banking app.
2. Internet access is activated automatically once the Payment Gateway confirms the payment. No voucher code is needed.
3. Each WiFi Session is linked to the Device used to make the purchase. Access Packages that include more than one Device allow additional Devices to be registered with the Subscription Code shown after payment, up to the limit stated on the Captive Portal. A registered Device may be replaced ("Switch Device") using the Key Code, subject to the number of switches allowed by the Access Package.
4. All payments are processed by iPaymu. ZyroNet does not receive or store your e-wallet credentials, bank account details, or PIN.
5. A WiFi Session starts when payment is confirmed. The session continues to run even if the User disconnects before it ends.

Article 4: Pricing, Refunds, and Cancellation

1. Prices for Access Packages are shown in Indonesian Rupiah (IDR) on the Captive Portal before payment. The price shown at the time of payment is the final price.
2. Refunds. A User is entitled to a refund if:
   1. Payment was successfully deducted but internet access was not activated within 10 minutes; or
   2. The User was charged more than once for the same transaction; or
   3. The Service was unavailable for most of the WiFi Session because of a network failure on ZyroNet's side.
3. Eligible refunds under point 2(a) and 2(b) may be processed automatically. Other refund requests must be submitted to admin@jarvis.biz.id or via our support channel within 7 days of the transaction, including the transaction reference number, date, time, and Hotspot Location.
4. Approved refunds will be returned to the original payment method within 3–7 business days, subject to the processing times of the Payment Gateway and the User's payment provider.
5. No refunds are given for:
   1. Unused time remaining in an active WiFi Session;
   2. Problems caused by the User's Device, settings, or software;
   3. Sessions ended because the User breached these Terms;
   4. Slow speeds caused by heavy network usage, website or application issues, or other factors outside ZyroNet's control.
6. Once a WiFi Session has started, it cannot be cancelled.

Article 5: User Obligations and Responsibilities

Users agree to:

1. Provide accurate information if asked to do so during use of the Service;
2. Use the Service only for lawful purposes and in line with these Terms and applicable Indonesian laws;
3. Keep their Device secure, including using up-to-date software and security protection;
4. Take responsibility for all activity carried out through their WiFi Session;
5. Respect the rules and property of the Hotspot Location;
6. Understand that public WiFi networks carry inherent risks, and take reasonable care when sending sensitive information.

Article 6: Prohibited Activities

Users must not use the Service to:

1. Access, store, share, or distribute content that is illegal under Indonesian law, including pornography, gambling, hate speech, defamation, terrorism-related material, or content that infringes intellectual property rights;
2. Commit fraud, phishing, scams, or other criminal acts;
3. Gain unauthorized access to any computer system, network, account, or data, including ZyroNet's own systems;
4. Spread malware, viruses, or any harmful code;
5. Carry out denial-of-service attacks, port scanning, packet sniffing, or other activities that disrupt or monitor the network;
6. Bypass, tamper with, or attempt to circumvent the Captive Portal, payment process, or session limits;
7. Resell, share, or redistribute access to the Service without ZyroNet's written permission;
8. Use excessive bandwidth in a way that harms other Users' experience, such as running servers or continuous mass downloads;
9. Send spam or unsolicited bulk messages.

If a User breaches this Article, ZyroNet may end the WiFi Session immediately without a refund, block the Device from future use, and report the activity to the relevant authorities where required by law.

Article 7: Privacy and Personal Data

1. ZyroNet collects only the data needed to provide the Service, such as Device identifiers (e.g., MAC address), IP address, session logs, and transaction records.
2. We process personal data in line with Law No. 27 of 2022 on Personal Data Protection and other applicable regulations.
3. Payment information is handled by iPaymu. ZyroNet does not store your full payment credentials.
4. We may keep connection logs for the period required by Indonesian law and may disclose them to authorized government bodies when legally required.
5. Full details are available in our Privacy Policy at zyronet.zephyr.co.id/privacy.

Article 8: Limitation of Liability

1. The Service is provided on an "as is" and "as available" basis. ZyroNet does not guarantee that the Service will be uninterrupted, error-free, or available at a particular speed.
2. To the fullest extent permitted by law, ZyroNet is not liable for:
   1. Loss of data, files, or information during use of the Service;
   2. Damage to the User's Device;
   3. Losses caused by viruses, hacking, or other security threats from third parties;
   4. Content, products, or services offered by third-party websites or applications;
   5. Indirect, incidental, or consequential losses, including lost profits or business opportunities.
3. ZyroNet's total liability to a User for any claim relating to the Service is limited to the amount the User paid for the relevant Access Package.
4. ZyroNet is not responsible for service disruptions caused by events beyond its reasonable control (force majeure), including natural disasters, power outages, upstream internet provider failures, government actions, or civil unrest.
5. Nothing in these Terms limits any rights a User has under Law No. 8 of 1999 on Consumer Protection that cannot be excluded by agreement.

Article 9: Intellectual Property

1. The ZyroNet name, logo, website, Captive Portal, software, and all related content are owned by or licensed to ZyroNet and are protected by Indonesian intellectual property laws.
2. Users may not copy, modify, distribute, or use any ZyroNet intellectual property without prior written permission.
3. Use of the Service does not give Users any ownership or license rights to ZyroNet's intellectual property.

Article 10: Changes to the Service or Pricing

1. ZyroNet may change, suspend, or stop any part of the Service, including Access Packages and Hotspot Locations, at any time.
2. ZyroNet may change prices. New prices apply only to purchases made after the change and will not affect active WiFi Sessions.
3. ZyroNet may update these Terms from time to time. The updated version will be posted on zyronet.zephyr.co.id with a new Effective Date. Continued use of the Service after an update means the User accepts the revised Terms.

Article 11: Governing Law and Dispute Resolution

1. These Terms are governed by and interpreted under the laws of the Republic of Indonesia.
2. Any dispute arising from these Terms or the Service will first be resolved through good-faith discussion between the User and ZyroNet within 30 (thirty) days of written notice.
3. If the dispute is not resolved by discussion, either party may take the matter to the District Court (Pengadilan Negeri Jakarta Selatan), without limiting the User's right to pursue consumer dispute resolution through the Consumer Dispute Settlement Agency (BPSK) as provided by law.
4. If these Terms are made available in both English and Bahasa Indonesia, the Bahasa Indonesia version will prevail in the event of any inconsistency.

Article 12: Contact Information

For questions, complaints, or refund requests about these Terms or the Service, please contact: